Responsible Gaming at 93pok
Gaming at 93pok is meant to be fun and within your control. We provide every tool you need to keep it that way — for every player in Bangladesh.
93pok is strictly for adults aged 21 and above. Anyone under the age of 21 is not permitted to register or use the platform in any capacity. We take age verification seriously.
Our Commitment to You
93pok has built responsible gaming into the core of the platform — not as an afterthought, but as a fundamental player right.
Strict 21+ Age Policy
All new registrations are subject to age verification. No player under the age of 21 may open an account, deposit, or access any game on the 93pok platform.
Flexible Deposit Limits
Set daily, weekly, or monthly deposit limits directly from your account dashboard. These limits take effect immediately when reduced and cannot be reversed inside a cooling-off period.
Session Time Reminders
Configure session time alerts so the platform notifies you after a set duration of continuous play. Staying aware of how long you have been playing is one of the simplest responsible gaming practices.
Self-Exclusion Options
Request a temporary time-out or a permanent self-exclusion at any time. During any exclusion period your account is suspended, all marketing is stopped, and no deposits or bets can be placed.
Player Awareness Resources
93pok provides clear, honest information about how games work, including RTP rates and the statistical nature of chance-based outcomes, so players can make informed decisions.
24/7 Support Access
Our customer support team is available around the clock via live chat. If you feel your gaming is becoming a problem, reach out at any time — there is no waiting period to request help.
Responsible Gaming Tools
These tools are available directly from your 93pok account dashboard, free of charge, at any time.
Deposit Limits
Set a maximum amount you can deposit within any 24-hour, 7-day, or 30-day window. You can reduce your limit at any time with immediate effect. Increasing a limit requires a 7-day cooling-off period before the new higher limit takes effect — this protects you from impulsive decisions in the moment.
Session Time Reminders
Choose a session duration (e.g., 30 minutes, 1 hour, 2 hours). Once the set time is reached, 93pok will display a clear on-screen reminder so you can make a conscious decision about whether to continue playing. These reminders do not interrupt an active game — they appear between sessions.
Cooling-Off Period
Take a short break from 1 day up to 6 weeks. During a cooling-off period you cannot log in, deposit, or place bets. Your account remains open and your balance is preserved. A cooling-off period ends automatically on the date you selected — no action needed from you to resume.
Self-Exclusion
Self-exclusion is available for a minimum of 30 days up to 5 years, or permanently. Once a self-exclusion period is activated it cannot be shortened. All active bonuses are forfeited. Any remaining real-money balance is held securely and returned after the exclusion period ends (or upon verified request for permanent exclusion). To request self-exclusion, contact our support team via live chat.
Understanding Problem Gambling
Understanding Problem Gambling
Problem gambling does not always look the same. It can develop gradually over time, often without the person affected realising it is happening. 93pok encourages all players to reflect honestly on their gaming habits and to use the tools available on the platform proactively — not just in response to a crisis. If you have any doubt about whether your gambling is under control, treat that doubt as a signal worth acting on.
Warning Signs to Watch For
The following patterns may indicate that gambling is no longer just entertainment. If any of these apply to you, please contact 93pok support or use the self-exclusion tools immediately.
Increasing your bets or continuing to play with the goal of recovering money you have already lost. This is one of the most common and dangerous patterns associated with problem gambling.
Missing work, neglecting family responsibilities, or prioritising gambling time over important commitments. When gambling begins to replace obligations, it is a clear signal that something has changed.
Taking loans, borrowing from friends or family, or using money set aside for essential expenses such as rent, food, or children's education to fund gambling activity.
Hiding the amount of time or money spent gambling from family members, partners, or friends. Feeling shame or guilt about your gambling activity is a significant indicator that it may be harming you.
Being unable to stop gambling once you have started, despite wanting to, or feeling an urgent compulsion to gamble even when you know it is not in your financial interest to do so.
How to Set and Manage Your Limits
Setting responsible gaming limits on 93pok is straightforward and takes less than a minute. Log in to your 93pok account and navigate to the Responsible Gaming section of your account dashboard. From there you can configure the following controls:
- Deposit limit: choose daily (24-hour), weekly (7-day), or monthly (30-day) caps in BDT. The minimum cap you can set is ৳100 and the maximum is determined by your account tier. Once a reduction is applied it takes effect immediately and cannot be increased for 7 days.
- Session reminder: set a time duration (15 minutes up to 8 hours) after which 93pok will remind you that you have been playing for the configured period. The reminder appears as a full-screen notification between game rounds.
- Cooling-off period: select a time-out from 1 day to 42 days. Your account is suspended for the full duration. This is ideal if you feel you need a short break but do not want a full self-exclusion.
- Self-exclusion: choose a period of 30 days, 3 months, 6 months, 1 year, 3 years, 5 years, or permanent. All exclusion requests submitted via live chat are processed within 24 hours. Once active, the period cannot be shortened.
If you cannot find the Responsible Gaming section in your account dashboard, or if you need immediate help applying a limit or exclusion, please use the live chat function on the platform. Our support team can apply limits directly to your account at your request, available 24 hours a day, 7 days a week.
Self-Exclusion: A Closer Look
Self-exclusion is the strongest responsible gaming tool available on the 93pok platform. It is designed for players who feel they have lost control of their gambling or who simply want a guaranteed, enforced break from the platform for a defined period of time.
When a self-exclusion period is active: you will be logged out immediately and will not be able to log back in; all deposit functionality is disabled; no bets can be placed through any channel; all promotional communications from 93pok are suspended; any active bonuses at the time of exclusion are forfeited. Your real-money balance is held safely and will be returned to your verified payment method (bKash, Nagad, or Rocket) at the end of the exclusion period, or earlier upon verified written request if the exclusion is permanent.
93pok strongly recommends that any player who opts for self-exclusion also considers reaching out to external support services for additional guidance. Please do not feel embarrassed to ask for help — problem gambling is a recognised health condition and support is available without judgment.
Age Verification at 93pok
The 93pok platform is restricted to adults aged 21 years and above. This age restriction applies to all players regardless of location within Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. Age verification is conducted during the registration process and may be repeated at any time during your account lifecycle, including before processing a withdrawal.
If 93pok has reason to believe that a player may be under the age of 21, the account will be immediately suspended and the player will be required to provide documentary proof of age (such as a copy of their National Identity Card) before the account is reinstated. If verification fails or is not provided within the required timeframe, the account will be permanently closed and any deposited funds returned to the verified payment source.
Playing Safely — Good Habits for Every Player
Whether you are a new player or have been enjoying the 93pok platform for some time, the following habits will help you keep gaming as a positive part of your leisure routine rather than a source of stress or financial difficulty:
- Set a fixed budget before you start each session and treat it as a cost of entertainment — not an investment you expect to profit from. Never play with money you cannot afford to lose.
- Use the deposit limit tool in your account dashboard to make your budget enforced by the platform itself, removing the temptation to exceed it in the heat of the moment.
- Do not gamble while under the influence of alcohol or when you are emotionally distressed, tired, or upset. Decision-making is impaired in these states and the risk of impulsive over-spending increases significantly.
- Take regular breaks during a session. Step away from the screen every 30-45 minutes, even briefly. Physical distance from the game helps you make clearer decisions about whether to continue.
- Never chase losses. If you have reached your budget for the session, stop. Accepting a loss as the cost of entertainment and walking away is a sign of disciplined, healthy gaming behaviour.
- Keep gaming in perspective alongside other hobbies and activities. A balanced lifestyle that includes time with family, physical activity, and non-gambling entertainment is the best protection against problem gambling developing over time.
Need Help? Talk to Us.
If you feel your gambling is no longer under your control, or if someone close to you has expressed concern about your gaming habits, please reach out to the 93pok support team immediately. There is no judgment here — our team is trained to handle these conversations with sensitivity and will help you activate any responsible gaming tool you need, including immediate self-exclusion.
Our support team is available 24 hours a day, 7 days a week via live chat on the platform. For written correspondence, you may also contact us at the following address (plain text only — not a clickable link):
[email protected]Explore 93pok Responsibly
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