93pok Privacy Policy

1. Introduction

93pok ("we", "us", "our") is committed to protecting the privacy of all individuals who access or use the 93pok platform at 93pok.app (the "Platform"). This Privacy Policy explains what personal data we collect, how we use it, who we share it with, and what rights you have in relation to your personal data. This policy applies to all users of the Platform, including registered players, and any person who browses the Platform without registering an account.

By using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Privacy Policy, you must stop using the Platform. We reserve the right to update this Privacy Policy from time to time. Any material changes will be communicated via the Platform.

2. Information We Collect

93pok collects personal data in several ways: information you provide directly during registration and account use, information generated automatically by your use of the Platform, and information we receive from payment processors and identity verification partners. The categories of personal data we collect are described below.

Information You Provide Directly

• Registration data: your full legal name, date of birth, Bangladeshi mobile phone number, and chosen account credentials. This information is required to create and verify your account.
• KYC documentation: copies of government-issued identification (e.g., National Identity Card), proof of mobile wallet ownership, and proof of address, where requested for account verification or withdrawal processing.
• Communications: records of your interactions with our customer support team via live chat, including the content of your messages and any attachments provided. These are retained for quality assurance and dispute resolution purposes.
• Self-declared preferences and responsible gaming settings: deposit limits, session time limits, cooling-off periods, and self-exclusion elections that you configure through your account dashboard.

Information Generated Automatically

• Technical data: your IP address, device type, operating system, browser type and version, and mobile network information. This data is collected automatically when you access the Platform and is used to deliver and optimise the Platform experience.
• Usage data: pages viewed, games played, bets placed, game session duration, deposit and withdrawal history, and navigation patterns within the Platform. This data helps us understand how the Platform is used and identify areas for improvement.
• Cookie data: information stored in or read from cookies and similar technologies placed on your device when you access the Platform. See Section 8 for full details of our cookies use.

Information from Third Parties

93pok may receive information about you from third-party payment processors (bKash, Nagad, Rocket, Upay, and partner banks) in connection with the processing of deposits and withdrawals. This information is limited to transaction confirmation data and is used solely to reconcile your account balance and comply with anti-money-laundering obligations. We may also receive identity verification results from third-party KYC service providers where we engage such providers to assist with account verification.

3. How We Use Your Information

93pok uses the personal data we collect for the following purposes. We collect only the data that is necessary for these purposes and do not use your personal data in ways that are incompatible with the purpose for which it was originally collected.

• Account registration, maintenance, and verification: to create your player account, verify your identity and age, and maintain your account in accordance with our Terms and Conditions.
• Payment processing: to process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfers, and to reconcile your account balance in BDT.
• Platform delivery and improvement: to provide, personalise, and continuously improve the gaming and betting experience on the Platform, including tailoring game recommendations based on your activity history.
• Responsible gaming compliance: to monitor your gaming activity for signs of problem gambling and to apply the responsible gaming tools you have configured on your account, including deposit limits and self-exclusion settings.
• Legal and regulatory compliance: to comply with applicable anti-money-laundering (AML) obligations, know-your-customer (KYC) requirements, fraud prevention obligations, and any other legal requirements applicable to 93pok's operations.
• Customer support: to respond to your enquiries, resolve disputes, and provide technical assistance related to your account or any transaction on the Platform.

93pok does not use your personal data for any automated decision-making process that produces legal or similarly significant effects on you without human review. Where we analyse usage data to personalise game recommendations, this does not affect your ability to access any part of the Platform.

4. Legal Basis for Processing

93pok processes your personal data on the following legal bases, depending on the specific purpose for which the data is used:

• Contractual necessity: processing your account registration data, payment data, and account activity data is necessary for 93pok to perform its obligations under the Terms and Conditions to which you are a party when you register an account on the Platform.
• Legal obligation: processing KYC documentation, transaction records, and responsible gaming data is necessary for 93pok to comply with applicable anti-money-laundering, age verification, and responsible gaming obligations.
• Legitimate interests: processing technical and usage data to maintain Platform security, detect and prevent fraud, and improve the Platform experience is based on 93pok's legitimate interest in operating a safe and well-functioning gaming platform.
• Consent: where we use non-essential cookies or send you promotional communications, we will do so only where you have provided your prior consent. You may withdraw your consent at any time by contacting 93pok support via live chat.

5. Sharing Your Information

93pok does not sell, rent, or trade your personal data. We may share your personal data with the following categories of third parties, strictly in connection with the purposes for which the data was collected:

Payment Processors

To process your deposits and withdrawals, 93pok shares the minimum necessary transaction data with bKash, Nagad, Rocket, Upay, and partner banking institutions. These payment processors receive only the data they require to process the specific transaction and operate under their own privacy policies. 93pok does not share your full KYC documentation with payment processors — only the transaction identifiers required to complete the transfer.

Technology and Service Providers

93pok engages third-party technology providers to deliver game content (game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Spribe, Ezugi, and others), hosting infrastructure, and platform security services. These providers may process limited technical data in connection with service delivery. All third-party technology providers engaged by 93pok are contractually required to process data only as directed by 93pok and in compliance with applicable data protection standards.

Legal and Regulatory Authorities

93pok may be required to disclose personal data to law enforcement agencies, financial intelligence units, or other regulatory authorities where required by applicable law or where there is a reasonable belief that disclosure is necessary to prevent or investigate illegal activity, including fraud, money laundering, or match-fixing. 93pok will disclose only the minimum data required to satisfy any such legal obligation.

6. Payment Data and KYC Verification

All financial transactions on the 93pok Platform are conducted in Bangladeshi Taka (BDT) through local mobile wallet providers and bank transfers. When you make a deposit or withdrawal using bKash, Nagad, Rocket, or Upay, the relevant transaction data — including the transaction reference number, amount, and timestamp — is recorded in your account ledger and retained as part of your account history.

KYC verification is a mandatory regulatory requirement for online gaming operators. 93pok may request KYC documentation — including a copy of your National Identity Card (NID), proof of mobile wallet ownership, and proof of residential address — at any stage of your account lifecycle, including at registration, before processing a withdrawal, or where there is a change in your account activity that triggers a review under our AML policy. KYC documents are stored securely and accessed only by authorised 93pok compliance personnel.

93pok retains KYC documentation for a minimum of five years following account closure, in accordance with applicable anti-money-laundering regulations. During this period, KYC documents are stored in encrypted form and are accessible only to authorised compliance personnel on a need-to-know basis.

7. Data Retention

93pok retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Account data (registration details, account history, transaction records): retained for the duration of your account and for a minimum of five years following permanent account closure, in compliance with AML record-keeping obligations.
• Customer support communications: retained for two years from the date of each interaction for quality assurance and dispute resolution purposes, after which they are deleted unless required to be retained under a specific legal obligation.
• Cookie and technical data: retained for a maximum of 13 months from the date of collection, after which it is either deleted or anonymised so that it can no longer be associated with any individual user.

Where you exercise your right to erasure (see Section 9), 93pok will delete your personal data within 30 days of receiving a verified request, except where retention is required by law. Where full deletion is not possible during a mandatory retention period, 93pok will restrict access to your data so that it is used only for the legally required purpose during that period.

8. Cookies and Tracking Technologies

93pok uses cookies and similar tracking technologies on the Platform. Cookies are small text files stored on your device when you visit a website. They are widely used to make websites function properly, operate efficiently, and to provide information to the platform operators. The following categories of cookies are used on the 93pok Platform:

Strictly Necessary Cookies

These cookies are essential for the Platform to function. They include session cookies that keep you logged in during your visit, security cookies that protect against cross-site request forgery, and cookies that remember your responsible gaming preferences. These cookies cannot be disabled without breaking core Platform functionality. No consent is required for strictly necessary cookies.

Performance and Analytics Cookies

These cookies collect anonymised data about how players use the Platform — for example, which pages are visited most frequently and whether players encounter error messages. This data is used only to improve the Platform and is not associated with any identifiable individual. Where these cookies are used, they are set by 93pok directly and are not shared with third-party advertising networks.

Managing Your Cookie Preferences

You can manage or disable non-essential cookies through your device browser settings. Please note that disabling certain cookies may affect Platform functionality. Most mobile browsers on Android and iOS allow you to delete existing cookies, block new cookies, or receive a notification before a cookie is set. For specific instructions, please refer to the help documentation for your browser.

9. Your Rights

You have the following rights in relation to the personal data 93pok holds about you. To exercise any of these rights, please contact the 93pok support team via live chat on the Platform. We will respond to all verified requests within 30 days.

• Right of access: you have the right to request a copy of the personal data that 93pok holds about you, together with information about how it is used and who it has been shared with.
• Right to rectification: if any personal data that 93pok holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Certain data, such as your legal name and date of birth, may require documentary evidence to support a correction request.
• Right to erasure: you have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations that apply to 93pok as a gaming operator.
• Right to restriction of processing: in certain circumstances you may have the right to request that 93pok restrict the processing of your personal data — for example, where you contest the accuracy of the data or where you have objected to processing based on legitimate interests.
• Right to object: where 93pok processes your personal data on the basis of legitimate interests, you have the right to object to that processing. 93pok will cease processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.

To exercise any of the above rights, please contact the 93pok privacy team via live chat on the Platform. You will be asked to verify your identity before any request is actioned, to ensure that personal data is not disclosed or amended in response to a fraudulent request. We aim to respond to all verified requests within 30 calendar days.

10. Security

93pok implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL encryption for all data in transit between your device and the Platform, encrypted storage of sensitive personal and financial data at rest, access controls limiting data access to authorised personnel only, regular security audits and vulnerability assessments of Platform infrastructure, and two-factor authentication options available to all registered players.

While 93pok takes all reasonable steps to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, 93pok will notify affected users without undue delay via the contact details held on your account. You are responsible for maintaining the security of your account credentials. Please refer to Section 3 of the Terms and Conditions for your account security obligations.

11. Third-Party Links

The 93pok Platform does not contain links to external third-party websites. All navigation within the Platform directs users only to pages within the 93pok domain. However, game content delivered by third-party game studios (such as Pragmatic Play, Evolution Gaming, and others) is embedded within the Platform and is subject to those studios' own data processing practices in relation to in-game technical data. 93pok is not responsible for the data practices of game studios with respect to in-game technical telemetry; however, no personally identifiable information is shared with game studios beyond session identifiers required for game delivery.

12. Children and Age Verification

The 93pok Platform is strictly intended for adults aged 21 years and above. 93pok does not knowingly collect personal data from any person under the age of 21. Age verification is a mandatory step in the account registration process, and 93pok may request documentary evidence of age at any point during your account lifecycle. If 93pok becomes aware that personal data has been collected from a person under the age of 21, that data will be deleted immediately and the associated account will be permanently closed.

13. Changes to This Privacy Policy

93pok reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform functionality. Where changes are material, we will notify registered users via a notice posted prominently on the Platform. The date of the most recent revision is displayed at the top of this page.

Your continued use of the Platform following the publication of any update to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this Privacy Policy periodically to remain informed about how 93pok protects your personal data. If you disagree with any revised version of this policy, you must stop using the Platform and may request account closure by contacting support via live chat.

14. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the way 93pok handles your personal data, please contact the 93pok privacy and support team via the live chat function available on the Platform. Our support team is available 24 hours a day, 7 days a week. For written correspondence regarding this Privacy Policy specifically, you may contact us at the following email address (plain text — not a clickable link):

[email protected]