93pok Terms & Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") govern your access to and use of the 93pok platform, including the website accessible at 93pok.app, all associated game services, payment processing functions, promotional offers, and customer support services (collectively, the "Platform"). By registering an account, accessing the Platform, or placing any wager, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety.

93pok reserves the right to modify these Terms at any time. Continued use of the Platform following the publication of any modification constitutes acceptance of the revised Terms. It is your responsibility to review these Terms periodically. If you do not agree with any part of these Terms, you must cease using the Platform immediately.

2. Eligibility

To register and maintain an account on the 93pok Platform, you must meet all of the following eligibility criteria at all times:

• You must be at least 21 years of age. 93pok strictly prohibits the use of the Platform by any person under the age of 21. Age verification documents may be requested at any time, including prior to processing any withdrawal.
• You must be a natural person — corporate entities, partnerships, and other non-personal legal entities may not register player accounts on the Platform.
• You must provide accurate, complete, and current personal information during registration, including your legal name, date of birth, and a valid Bangladeshi mobile number. Providing false information is grounds for immediate account termination and forfeiture of all funds.
• You must not already have an existing 93pok account. Each player is permitted one account only. Circumventing this rule by registering under a different name, mobile number, or identity is a material breach of these Terms.
• You must not be a current employee, director, officer, or consultant of 93pok, or an immediate family member of any such person, unless separate written consent has been provided by 93pok management.

93pok reserves the right to request identity verification documents at any time. Failure to provide satisfactory documentation within a reasonable period will result in account suspension. Where age verification reveals that a player is under 21, all winnings and deposits will be voided and returned where legally possible, and the account will be permanently closed.

3. Account Registration and Security

To access the full features of the 93pok Platform, you must complete the registration process by providing accurate personal details including your full legal name, date of birth, a valid Bangladeshi mobile phone number, and a chosen password. You agree that all information provided during registration and throughout your use of the Platform is truthful, accurate, and complete. 93pok reserves the right to suspend or close any account where information is found to be false, misleading, or incomplete.

Account Security Obligations

You are solely responsible for maintaining the confidentiality of your 93pok account credentials, including your username, password, and any two-factor authentication codes associated with your account. You must not share your login details with any third party under any circumstances. 93pok will never ask you for your password via SMS, email, live chat, or phone call. If you receive any communication purporting to be from 93pok requesting your password, treat it as fraudulent and report it immediately through the official live chat on the Platform.

Suspicious Activity

You must notify 93pok immediately if you believe your account has been accessed without your authorisation, or if you suspect any fraudulent activity on your account. You may do so via live chat on the Platform. Upon receiving such a report, 93pok will investigate and may temporarily suspend the affected account pending investigation. You acknowledge that:

• 93pok is not liable for losses incurred as a result of unauthorised access to your account where such access resulted from your failure to maintain adequate security over your credentials.
• You are responsible for all activity conducted through your account, whether or not such activity was authorised by you, until you have reported the breach to 93pok and 93pok has confirmed account suspension.
• Accounts that have been inactive for a period exceeding 12 consecutive months may be treated as dormant accounts. 93pok will make reasonable efforts to notify you before applying any dormancy policy to your account.

4. Deposits and Withdrawals

All financial transactions on the 93pok Platform are conducted in Bangladeshi Taka (BDT). 93pok supports deposits and withdrawals via bKash, Nagad, Rocket, and Upay, as well as select Bangladeshi bank transfers including Dutch-Bangla Bank, BRAC Bank, Islami Bank, City Bank, and Sonali Bank. 93pok does not accept deposits or process withdrawals via foreign payment methods. All transactions are subject to verification.

Deposits

The minimum single deposit on the 93pok Platform is ৳200. There is no maximum deposit limit set at the platform level, though individual payment provider limits may apply. Deposits are credited to your account balance immediately upon confirmation from the payment provider. 93pok does not charge any platform-side transaction fee on deposits. Funds deposited must be used for gaming activity on the Platform and may not be deposited and immediately withdrawn without satisfying any applicable wagering requirement.

Withdrawals

Withdrawal requests are processed following identity and account verification. The minimum withdrawal amount is ৳500. Withdrawals are processed to the same payment method used for the deposit where technically possible. 93pok targets processing verified withdrawal requests within 30 minutes during normal operating conditions, though processing times may extend in circumstances of high transaction volume, system maintenance, or where additional KYC verification is required.

Prior to processing any withdrawal, 93pok may request KYC documentation including, but not limited to, a copy of your national identity card (NID), proof of mobile wallet ownership, and proof of address. Failure to provide requested documentation within a reasonable timeframe will result in the withdrawal request being placed on hold until documentation is provided. 93pok reserves the right to withhold funds where there is reasonable suspicion of fraudulent activity or Terms violation pending investigation.

5. Bonuses and Promotional Offers

93pok offers a range of bonuses and promotional offers to both new and existing players. The availability, value, and terms of any bonus or promotion are determined by 93pok at its sole discretion and may be amended, suspended, or withdrawn at any time without notice. All bonuses and promotional offers are subject to the following general terms, as well as any specific terms communicated at the time the offer is made:

• Bonuses are credited to your account in accordance with the specific terms of each promotion. Welcome bonuses are available to new players on their first qualifying deposit only and may not be claimed more than once per player.
• All bonuses are subject to wagering requirements. Unless otherwise stated, the standard wagering requirement for bonus funds is 30x the bonus amount. Wagering requirements must be satisfied using real-money bets on eligible games within the validity period of the bonus.
• 93pok reserves the right to void any bonus and associated winnings where there is evidence of bonus abuse, including but not limited to: creating multiple accounts to claim the same bonus, placing bets that do not contribute to wagering requirements, or exploiting errors in the Platform.
• Free spins offered as part of any promotion are subject to the wagering requirements applicable to the winnings generated from those free spins, as stated in the relevant promotion terms. Free spin winnings will be credited as bonus funds.
• Promotional offers may have geographic, game-specific, or payment-method-specific eligibility conditions. Where a player does not meet the eligibility conditions for a promotion, 93pok reserves the right to remove the bonus from the player's account and void any associated winnings.

Promotional terms displayed at the time of each offer form a binding part of these Terms and Conditions. In the event of any conflict between a specific promotion's terms and these general Terms and Conditions, the specific promotion's terms shall prevail with respect to that promotion only.

6. Betting and Gaming Rules

All bets placed on the 93pok Platform are binding once confirmed. You are responsible for ensuring the accuracy of any bet before confirming it. Bets cannot be cancelled or amended after they have been confirmed and accepted by the Platform. 93pok is not responsible for bets placed in error by the player.

Minimum and Maximum Stakes

Minimum and maximum bet limits vary by game type, market, and player account tier. Limits are displayed within each game or betting market at the time of placing a wager. 93pok reserves the right to alter betting limits at any time without prior notice, including adjusting limits applicable to specific player accounts where there are responsible gaming or security grounds for doing so.

Disputed Results and Technical Errors

In the event of a technical malfunction, system error, or data feed error that affects the outcome of any game or bet, 93pok reserves the right to void affected bets and return stakes to the relevant player accounts. 93pok will not honour bets that have been placed at odds or in circumstances that result from an obvious technical error. The following general principles apply to disputed results:

• Where a game result is confirmed by the game provider's certified RNG system or live feed, that result stands and is not subject to reversal except in cases of a verified system-wide error.
• For sports betting markets, results are determined in accordance with the official result published by the relevant governing body (e.g., ICC for cricket). Subsequent amendments to official results after settlement may be honoured at 93pok's discretion.
• Player disputes regarding game results or account transactions must be submitted within 30 days of the relevant event. Disputes submitted after this period may not be reviewed.

7. Responsible Gaming

93pok is committed to promoting responsible gaming among all players on the Platform. Online gaming is intended to be an enjoyable form of entertainment. 93pok recognises that for some players, gaming can become problematic, and the Platform includes a range of tools to help players maintain control over their gaming activity. These tools are available in the Responsible Gaming section of your account dashboard and include: deposit limits (daily, weekly, and monthly), session time reminders, cooling-off periods, and self-exclusion options.

Self-exclusion requests will be processed within 24 hours of submission. During a self-exclusion period, your account will be suspended and you will be unable to log in, deposit, or place bets. Any active promotions or bonuses on your account at the time of self-exclusion will be forfeited. Self-exclusion periods are a minimum of 30 days and a maximum of 5 years. Permanent self-exclusion is also available on request. Once a self-exclusion period has been set, it cannot be shortened.

8. Prohibited Conduct

The following conduct is strictly prohibited on the 93pok Platform. Engaging in any of the following activities constitutes a material breach of these Terms and will result in immediate account suspension, forfeiture of all funds, and may result in referral to relevant authorities:

• Using the Platform for any form of money laundering, financial fraud, or any other illegal financial activity. All suspicious transaction activity is reported to relevant financial intelligence authorities in accordance with applicable law.
• Creating or operating multiple accounts on the Platform, whether under your own identity or a false identity, for the purpose of claiming bonuses, circumventing account restrictions, or any other purpose.
• Using any software, bot, script, algorithm, or other automated tool to interact with the Platform in a manner not intended for human users, including but not limited to automated betting systems, odds-scraping tools, or any program that provides an unfair advantage.
• Colluding with other players to fix the outcome of any game or betting market, or engaging in any form of match-fixing in connection with sports events available on the Platform.
• Harassing, abusing, or threatening other players or 93pok staff members through any communication channel associated with the Platform, including live chat.

93pok employs a range of technical and manual monitoring processes to detect prohibited conduct. Where prohibited conduct is detected, 93pok will act swiftly to protect the integrity of the Platform and the interests of legitimate players.

9. Account Suspension and Closure

93pok reserves the right to suspend or permanently close any player account at any time, with or without prior notice, where 93pok determines that any of the following circumstances apply:

• The player has breached any provision of these Terms and Conditions, including but not limited to: providing false information, operating multiple accounts, engaging in prohibited conduct, or failing to satisfy KYC requirements.
• 93pok has reasonable grounds to suspect that the account is being used for money laundering, fraudulent activity, or any other illegal purpose, pending investigation.
• The player has requested voluntary self-exclusion or account closure through the Responsible Gaming tools or via customer support.

Upon account closure, any balance remaining in the account after deducting pending bonus obligations and any amounts subject to investigation will be processed for withdrawal to the player's verified payment method, unless the closure is a result of a Terms breach in which case funds may be forfeited. 93pok will communicate the reason for account closure where it is lawful and appropriate to do so.

10. Intellectual Property

All content available on the 93pok Platform, including but not limited to software, design elements, graphics, text, logos, game interfaces, sound effects, and compiled data (collectively, "Platform Content"), is the exclusive property of 93pok or its licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform Content solely for your personal, non-commercial gaming and entertainment purposes in accordance with these Terms.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any Platform Content without the prior written consent of 93pok. Any unauthorised use of Platform Content may constitute infringement of 93pok's intellectual property rights and may give rise to claims for damages.

11. Limitation of Liability

To the maximum extent permitted by applicable law, 93pok, its directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, service interruption, computer damage, or system failure, arising out of or in connection with your use of or inability to use the Platform, whether based on warranty, contract, tort, or any other legal theory, and whether or not 93pok has been advised of the possibility of such damages.

93pok's total aggregate liability to you for any claims arising under or in connection with these Terms, whether in contract, tort, or otherwise, shall not exceed the total net deposits made by you to your 93pok account in the 30 days immediately preceding the event giving rise to the claim.

12. Amendments to These Terms

93pok reserves the right to amend these Terms and Conditions at any time. Where changes are material, 93pok will endeavour to provide reasonable advance notice via a notice posted on the Platform or, where your contact details are on file, via direct notification to your registered mobile number. The effective date of any amendment will be clearly stated.

Your continued use of the Platform after any amendment to these Terms has been published constitutes your acceptance of the revised Terms. If you do not agree with any revised Terms, you must stop using the Platform and may request account closure by contacting 93pok customer support via live chat.

13. Governing Law and Dispute Resolution

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws applicable to the online gaming operations of 93pok. Any disputes arising from your use of the 93pok Platform that cannot be resolved through direct contact with customer support should be submitted in writing to 93pok via the official support email address displayed on the Platform. 93pok will use its reasonable endeavours to resolve all disputes within 30 business days of receipt of a formal written complaint.

14. Contact Information

If you have any questions about these Terms and Conditions, wish to submit a formal complaint, or require assistance with any aspect of your 93pok account, please contact the 93pok customer support team via the live chat function available directly on the Platform. Support is available 24 hours a day, 7 days a week. For written correspondence, you may also contact us at the following email address (plain text only — not a clickable link):

[email protected]